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"I’ll start by saying, don’t be fooled by the beautiful pictures and reviews posted on Expedia. This property is in dire need of updating. When you first enter, you are graciously greeted by Gee, a lively, happy concierge. The lobby has been renovated and is a lovely gathering space with a modern bar and sitting area. The front desk agent, Hamilia, was friendly and quick check in. This all sounds lovely, until you get to your room… we booked the 11th floor panoramic room for a special weekend away for my husband and I. Upon opening the door, you were hit with cold musty, marijuana odiferous air. The panoramic view was beautiful, but I couldn’t get past the smelly, 63 degree temperature. We instantly turned up to heat. The bathroom was dated with peeling paint in the tub, an open packet of soap on the counter and “something “ in the sink drain. Seemed like it wasn’t even cleaned after the last guests. The carpet, furniture, drapes were old, and the bed had the worst creaking when sat on. After half an hour, the room was not any warmer so we went down to tell them. Maintenance was going to look at it as we went to dinner. Arriving 2 1/2 hours later, our room was… 63 degrees. Talked to Hamilia again, who had maintenance address the issue again. He turned off the blowers and dropped off a space heater and promptly left without waiting to see if it worked. The heater did NOT even turn on. The hotel was sold out with only a room with 2 twin beds and for half price “for our inconven"

"Everything we needed and very clean"

"They had to go breakfast bags for people needing to leave. Staff went the extra miles Le in every way."

"Property was pet friendly and the staff was nice. Only issue was the room next to us was arguing all night and someone set the fire alarm off in the middle of the night. "

"Fresh"

"I always have a good stay here. Staff are always accommodating, property is beautiful."

"Room was very clean property was nice... good location"

"Had a great overnight stay. Hotel was beautiful and had a lot of amenities. My only two (very slight) drawbacks were location (a bit of a drive to downtown Naperville or Geneva 15 to 20 mins) and no pool/hot tub, though there was a spa onsite that we didn't get a chance to visit. Aside from that, no complaints about cleanliness, staff, amenities, comfort, etc.... Very nice hotel worthy of the Star rating!"

"I loved staying here my girls loved it and they want us to come back!! Everyone was friendly and kind especially Tony at front desk we came really late at night and we were tired he really made us feel welcomed!! "