Search Hotels Near Embassy of Sudan, Kampala

"Nice hotel and clean room "

"the rooms really are excellent . location is ok if you have a car, Things to know is, there is no spa, there is no sauna, there is no massage at the property. The breakfast is poor at best and if you like a coffee that is not drip be prepared to wait an hr for a not great coffee. but again the rooms are great. "

"The staff especially Felix a waiter was excellent"

"Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala. "

"Good "

"My was mess and I will never stay again the property, electricity was on off, dust, noisy and I sent you email the first day but no answer "

"YES"

"Very efficient and warm welcome and very attentive staff. The room and breakfast were excellent. Sadly, the restaurant service on three evenings was terrible. I hosted a graduation dinner on 26th Feb. and my guests had to wait 2 hours (YES, 2 hours) for the starters to arrive. Then the main courses arrived one by one, not all together, and ladies were served last. How is this from a hotel claiming to be at the forefront of hospitality and even running a hospitality school."

"The room itself was quite good and the staff on hand were polite and helpful. This rating is based on the fact that I had made a reservation online. But when I arrived at the hotel there was no record of my payment or room in my name. This matter took well over an hour to resolve. I was also informed by the staff that I had been overcharged for the room. Even though I was promised the issue would be resolved before I left, nothing was done. I would have left the first night but I had already been charged for two nights and wasn’t convinced anything would be done to resolve the matter. This seems to be the case. DO NOT RESERVE IN ADVANCE! It is a scam."