"This was, unfortunately, the worst hotel experience I have ever had. I rarely leave negative reviews, but my stay was so disappointing that I felt compelled to share my experience.
This was my first visit to Liverpool for an event, and I would like to start by recognising Richard at the front desk on Friday, 22 May 2026. He was extremely helpful in guiding me to the hotel car park and made me feel welcome and at ease after a long journey. The front desk team, particularly Richard and the night shift manager, were the only positive aspects of my stay.
The biggest issue was the breakfast service and the attitude of the kitchen staff. During check-in, I was informed that breakfast was served from 4:00 a.m. to 10:00 a.m., with hot food available from 6:00 a.m.
On Saturday, 23 May, I went for breakfast at approximately 8:30 a.m. and asked a member of staff whether I needed to be checked in before entering the breakfast area. Her response was cold and dismissive, with no eye contact, smile, or attempt to be welcoming. She directed me to another colleague, who displayed a similarly unfriendly attitude.
When I reached the buffet area, many of the hot food trays were empty. There were no scrambled eggs, mushrooms, croissants, or beans available. I informed a member of staff, who said she would check with the kitchen. However, there was no sense of urgency or concern, despite breakfast service still having an hour and a half remaining. I waited approximately 15 minutes before some."