4/10 - Kém
John
11/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact):
I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience.
I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep.
When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing.
In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests.
The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way.
To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards.
For a stay costing over £100, I expected a much higher standard across the board.
John
Lưu trú 1 đêm vào Tháng 4, 2026
