Search Hotels Near Federal Hall, New York

"Our experience at this hotel was deeply disappointing and fell far below reasonable expectations of cleanliness and service. The room and linens were not properly maintained. The bedding was unclean, and the pillowcases had visible stains, which is entirely unacceptable. In addition, the bathroom facilities were not functional. Both the shower and the sink were clogged, preventing proper drainage. We made multiple requests for assistance, yet no one came to address the issue during our stay. This significantly disrupted our ability to prepare for departure, as we were forced to wait extended periods of time between showers for the water to drain. The handling of our checkout further compounded this experience. A staff member named Medina came to our door in an aggressive manner, banging loudly and accompanied by security, because we were fifteen minutes past checkout time. Her approach was unnecessarily confrontational and lacked the professionalism and courtesy expected in hospitality. This interaction was particularly disheartening and clearly reflects the standard that one would associate with AC Hotels. Overall, this experience was unacceptable. Due to the conditions of the room, the lack of timely support, and the unprofessional conduct we encountered, we would not consider returning."

"Very nice staff. Very clean. I left some things in the room and they had found and kept them for me until I was able to get them."

"The location was nicely convenient to so many places of interest. The hotel was very clean and comfortable. "

"WIFI does not work / extremely slow. Do not plan to do any work while staying in this hotel"

"If your definition of a hotel is simply “a place to sleep,” then this place technically qualifies. Beyond that, it fails on almost every level. Everything is extremely cramped—rooms, hallways, and elevators. The bathroom is especially problematic: it’s so small that anyone who isn’t very slim will struggle to close the door or shower comfortably. This should be clearly disclosed. Amenities are lacking. There is no laundry service, which is a major inconvenience for longer stays. Cleanliness is unacceptable. I found trash in the room on day one, and despite daily housekeeping for an entire week, it was never removed. On another occasion, staff left cleaning supplies behind in my room. That shows a serious lack of attention and professionalism. The only reason I stayed was because the booking was prepaid—otherwise, I would have left on day one. This is not a cheap hotel, and at this price point, it is simply not worth it. I will not return, and I strongly recommend others stay away. At best, this is a 1–2 star experience."

"Hotel room was spacious, beds were ok. Bathroom is ready for a refurb. Hotel in general needs a refurb. Breakfast was terrible. All in all an ok stay."

"Beautiful room with comfortable bed. Enjoyed the stay "

"Great location, all the staff was very laid back and kind. Clean rooms and fair price. They were understanding when we had to check out 30 min later. "

"Great location, polite staff, clean room. Small room"