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"My family and I have stayed at the Brookstreet Hotel on six different occasions over the years, and it has always been a place we’ve looked forward to visiting. Because of those consistently great experiences in the past, I felt it was important to reach out and share some concerns about our most recent stay. Prior to our arrival, my credit card had unfortunately been compromised. I called the front desk ahead of time to ask if there was any flexibility regarding the security deposit. I was told there was nothing that could be done and that a credit card was required. While I understand policies are in place for a reason, the interaction felt somewhat dismissive and set a disappointing tone before we even arrived. Upon arrival the front desk told me there was absolutely no issue putting the $200 charge on debit , which took my be surprise and upset me a little as I rushed around for 24hrs prior to get a credit card setup and activated so I could pay the deposit, which ultimately I did NOT need to do. When we checked in and arrived at our room, there were several dirty plates and room service trays sitting outside our door. I called the front desk to have them removed, but an hour later they were still there. After calling again, they were finally cleared — but only after approximately three and a half hours had passed. Later that evening we ordered room service. Unfortunately, the drinks that were delivered were not what we ordered, and the cookies we received were complet"

"Hotel was great, staff were amazing. Hotel itself was very clean and well kept but it is older and a little outdated. Breakfast buffet was very good. "

"The pool was a little cold but the hotel was great."

"Clean room, friendly staff. Nice amenities. "

"The pool and hot-tub were nice. I would like to see an adult time (10-11 pm). It was March break for Quebec students and the pool was always full. The breakfast had lots of selections, we enjoyed the cut up fruit bowl. The room was clean and spacious, we had the accessible bathroom for my son and it had lots of space. "

"Room was clean and spacious. "

"nice room clean and washroom a lot of space ! "

"Staff were helpful and courteous. The best unit was clean and very well set up. If I needed to stay again in Ottawa I would recommend this hotel!"

"Very clean "