Khách sạn Francolin Place , Waikoloa

"Valet was nice at arriving and departing. Front desk was slow but she was nice. Apologetic about how far the walk to the room was, & it was far! And that it would be tricky getting there, and it was, but not too bad! Worst thing is Room 1083 was not clean. First entering it was musty and smelt of body odor. We tried to air it out. Saw what appeared to be water spots on desk/table, took a Clorox wipe to wipe it down, the wipe turned brown. Therefore wiped all table & counter surfaces with same...

"Hilton Waikoloa Village – Palace Wing We recently stayed in the Palace Wing at Hilton Waikoloa Village, and our experience was a mix of excellent service and disappointing facility quality. Service – OutstandingThe staff was easily the highlight of our stay. Everyone we interacted with was extremely helpful, friendly, and genuinely committed to making our trip better. Their effort stood out and deserves recognition. Room – Needs Serious Improvement Unfortunately, the room itself didn’t match...

"We have stayed there twice, already planning our third visit. The staff were extremely kind, helpful, pleasant. Ocean view was amazing. My only negative statement would be, it does not make sense having parents’ breakfast included, but paying for kids for buffet breakfast (would be better if breakfast was included for whole party)"

"Beautiful & well maintained property. Convenient, close proximity to beach & shops & eateries."

"Absolutely loved everything about the Fairmont Gold experience. I would sincerely recommend staying with a Fairmont Gould, as there was an amazing breakfast, great staff, own concierge, nicer floor.. the food options for breakfast or actually a great money saver with really high-quality food versus going to the restaurants. Amazing food options at the hotel, great amenities. Snorkeling in the lagoon with sea turtles and hundreds of tropical fish. Luau on property."

"Amazing stay, great for families with kids. The staff were exceptional at every turn!"

"The staff that checked us in were very nice but it seemed Iike they were d0ing battle with the computer, h0wever in the end , The placement 0f the r00ms they gave us were perfect! thank you As far as amenities I wish there were a few more f00d seIecti0ns right there cI0se by AII and aII it is an amazing pIace t0 have a fun, stress free family vacation We had 4 units and 17 people , from 2 m0nths 0Id t0 sIxtynine and everyne was c0mf0rtabIe and had a great time MahaI0"

"Perfect for our needs"

"amazing experience"

"Room was good size, door was sticky and a light did not work. It was fixed but stopped a few hours later. Great sunsets from all the restaurants. Spa was a nice experience. Snorkel rent is convenient. Grounds are lovely. Restaurants are expensive and the food is ok but not great. Room service is not available until 7:15 am. Menu says 6:30 but that’s when they start not when you can get food. There is a deli on the grounds that you can go to that opens earlier."