"Would never stay again, my partner and I travel a lot. I use my hotels app and we use his credit card to pay. Would not let us check in because the reservation was under my name but we wanted to use his card. Despite us both being there with ID. I understand if they have a different policy but that should be clearly stated when booking. It felt almost impossible because you couldn’t just change the reservation as it had passed check in time. Thank goodness for the Hotels.com workers who helped us check in because they called the hotel. We had a room with a kitchenette with a full stove and oven. Perfect we thought we could save some money and meal prep. Went and bought groceries only to find if you want to use the oven that’s an extra charge. Again that’s fine but maybe make that clear. It was advertised that it was included no where did it mention there was an additional fee for that or cutlery! Not even any signage in the room stating that we found out because I called the front desk to say it wasn’t working and was told then. The room itself was spacious clean and nice but all this extra nonsense made it a very stressful and non enjoyable experience. Will never return "
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