"Was about to pre book a room last night and got there and no one was at front desk. Waited patiently given the sign that someone “stepped away”. I know it was late so I waited. Then called front desk number and it just ran multiple times . Knocked on office door and no answer. Waited in lobby for extended period of time with no front desk person. Had I done a nonrefundable booking, I wouldn’t have been able to get in my room. Was surprised by this service. Had to leave and go down to the LaQuinta Inn that had staff fully available."