"We asked for a cart to bring in our tons of luggage expecting to go out to the car with it to unload. Not only did they bring us a cart but they came out to the car and helped us with all of the luggage. When we checked in, our rooms were very warm. We thought we had adjusted the air conditioning in both rooms before dinner but when we came back, one room was still hot. When I said something to the man at reception, he came right up and fixed it. We really appreciated how they went the extra mile to help us"