Search Hotels Near Grappenhall Heys Walled Garden, Warrington

"Great location, free parking, lovely staff "

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Staff where very helpful, pleasant and professional "

"A great central location and room Is spacious and comfortable with everything you need. "

"Parking was so easy. "

"Room was small, but very pleasant, quiet, well stocked, with good bathroom. No issues"

"Hotel tired and in need of updating. Dirty pillow cases! Heating in room not working, electric fan heater provided with feet missing - potential fire hazard! Staff very friendly, polite welcoming, attentive and happy! Food great, bar service great. Attention to food allergy great! "

"Home from Home. Ideal for me. Breakfast spot on. Definitely going back when time allows. Thanks for looking after me. "

"One night overnight stay for work. Very small room but did the job. No on site restaurant for dinner but there’s a nandos etc a couple of minutes walk away. I was disappointed to be shown to my room on the very top floor for the man who escorted me not to ask if I needed help with my bags - this wasn’t a great first impression. The free breakfast is very basic - just croissants and fruit but cute little cafe."