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"Loved the resort and friendly staff"

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"My boyfriend and I stayed for 4 nights last week and we absolutely loved the resort, it was beautiful. The food options weren’t the best but they weren’t awful. We weren’t told that we were only able to do 2 reservations which sucked. All in all we enjoyed our stay and will stay again next time we come to DR."

"Good resort, but not quite the VIP experience advertised We stayed at Paradisus Grand Cana in a swim-up room, which was definitely the highlight. The pool was beautiful, the beach was clean with very little seaweed, however i did notice how crowded the beach loungers are. Food was also slightly better than the average all-inclusive. That said, service was inconsistent. We arrived around 4 PM and our room still wasn’t ready. We also didn’t receive the welcome drink or cold towel that was listed during booking on Expedia. Our complimentary bottle of sparkling wine took multiple follow-ups and was only delivered the day before we left. Housekeeping was slow and sometimes left notes saying they couldn’t service the room even when it was accessible. Food and drinks were good but never consistent—same orders often came out differently each time. Specialty restaurant reservations were inconvenient since they must be done in person with long morning lines, so with kids we skipped them. One thing to note, loud music plays every night until around 11 PM, and even from Building 2 we could clearly hear the bass in our room. Checkout was fast and easy, and they did approve late checkout after we explained the earlier issues. Overall, it’s a nice resort with great facilities, but don’t expect a true VIP experience or highly attentive service."

"Loved our stay enjoyed everything the resort had to offer. We were there 6 days 5 nights for our 30th wedding anniversary."

"We were so happy with this resort. The staff was so friendly, if we asked a question they walked us directly to what we were looking for, and were so playful with the kids. Our room was beautiful, newly remodeled. Had not a single issue getting into an à la cart that we wanted without any wait, and the kids were obsessed with the water park"

"It was great experience for my first ever solo trip!"

"Entire staff was exceptional. From the waitresses and waiters. The maids kept our room clean every day. They even turned down our bed every night. Every day there was another event or something to do. The entertainment was very good as well. "

"Food was not seasoned and not as hot as I expected. Rooms needed updating. Cleaning lady was very rude the first day because I asked for a wash cloth. My refrigerator was leaking the first night. AC was cut at 22 so it feels humid and you feel hot. Would not recommend this hotel. The waiters and bartender was great!! That the only part. Jose is the best bartender. "