Search Hotels Near Hamburg planetarium, Hamburg

"On arrival, my room was so dirty I had to clean it myself. After lunch, the restaurant closes, and the staff refuse to open the door to provide water. Instead, you’re told to drink bathroom tap water or purchase a 330 ml bottle for €2.90. Poor hygiene and poor guest care—would not recommend."

"We arrived at 5:15 and there wasn’t anyone to check us in. The property description said the reception would be staffed. We had the get a construction worker to call the number that was on the door. The property was under construction. It was very noisy when we arrived. The rooftop terrace was not finished. The rooms had very basic amenities. When we asked for soap to wash our hands in the bathroom, we were told there was no soap. Very unsanitary. In the pictures, coffee and tea packets were shown but none were in our room. There were no hangers in the closet, and no trash can in the bathroom. Also, please make a note that rooms do not have air conditioning. But even though the description says a no smoking premises, people were smoking near the door and the smell carried down the hallway. I would not stay here again."