Khách sạn Hà Nội

"We had a lovely stay. The room was comfortable, clean & we had a balcony. The hotel is quirky in a great location & breakfast was tasty. The hotel is not accessible for people with mobility problems as there are stairs "

"The stay was perfect from start to end. I have never met such a friendly and mindful staff before. From the waiters to the receptionists - everyone deserves a huge praise. Pick up from the airport worked perfectly. We could even leave our luggage for the trip to Halong bay - even though we didn't spend another night in the hotel. Very professional staff - Thank you! Rooms are equipped well, free water bottles included. Breakfast was a good mix of vietnamese traditional dishes and western food. "

"Ubicación fantástica a solo minutos del lago y a poca distancia a pie de todo lo que queríamos ver. La Sra. Anna organizó un automóvil hacia y desde el aeropuerto, lo que reduce mucho el estrés de la llegada. También organizó el transporte a Ninh Binh y Sa Pa para las siguientes etapas de nuestro viaje. El desayuno cocinado estaba delicioso."

"They got you feeling like a King and/or Queen here. I aint giving them a 5/5 for no reason on each checklist. The assistance and care given is immaculate. There's someone to open the front door, complimentary drinks refreshments are provided while you wait, and a small moist towel was offered to clean yourself up. Upon my arrival and final day, the helpers came out to assist with me and my friend’s luggage out/in the taxi. They were also sincere and accommodative when it came through questions...

"This was as close to a perfect stay as you can get. The staff are the most generous and helpful people I’ve had the pleasure of meeting anywhere around the world. Truly the gold standard for customer dedication and care. Nhi is a team member who my girlfriend and I will always remember. She ensured that our stay was not only above what we expected but helped us with so many other needs along the way. Truly. It’s people like Nhi that will make me return again and again to the Grand whenever I’m...

"This is one of the best hotels I have ever been! The customer service was beyond phenomenal. The staff helped me to book tours, local restaurants, local bars...they all took care of me, making my stay unforgettable. First time in Vietnam and I could not be happier. Will def come back to this hotel! "