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"Outstanding customer service and attention to detail"

"Perfect location with in walking distance of the old quarter. The beds are extremely comfortable, and we did not hear any noise from outside, on the first night we slept for 12 hours! Breakfast is great. But the most memorable was the staff of the hotel. The most loving people who would do anything to help you and make you feel welcomed. Jennie went above and beyond for us with tips and searching for the best tours."

"Convenient transportation and good facilities"

"I loved the attention to detail at JM Marvel. Would def stay again. Central, very clean and exceptional staff. "

"Good hotel right in the old quarter, good breakfast and nice rooftop bar and pool."

"Great hotel. Very helpful and friendly staff. David the manager is a great guy. Excellent location and roof bar/pool with best view over the lake. Would definitely come back. "

"Fabulous hotel in a great location in Hanoi's Old Quarter. The hotel was immaculate snf the customer service excellent."

"The hotel was amazing. I have never seen a staff so kind, so helpful and so nice. From directions to go places to recommendations for restaurants they were wonderful. When I was ready to leave, I needed to buy some thing and did not have enough time so they sent a hotel person on a motorcycle to help me get it quickly. The hotel has good air-conditioning is very clean and has a fantastic breakfast. Staff at breakfast is also. Very attentive. They heard me ask about meat in certain items and thinking I was vegetarian showed me all the vegetarian items. I would definitely recommend. And it’s a super value for money. It is also very well located. It’s close to the lake where a lot of activity happens. On our last night they sent us a complimentary fruit plate "

"The hotel is not new but it is clean and has delicious breakfast, especially pho and eggs. The staff are the best thing and the reason I give it a high score. Jimmy and Sulli are extremely friendly and enthusiastic. Jimmy introduced me to all the points of interest on the map. He also introduced many quality tours at very good prices. Unfortunately, we had planned a long time in advance and had booked all the tours already."