"I have stayed at this hotel many times before, but this visit was extremely disappointing.
First, there was a strong moldy smell in the room. In addition, there was a loud party taking place in the room next to mine, continuing until 5 or 6 a.m. The guests kept their door open, smoked marijuana in the hallway, drank heavily, and played extremely loud music using what sounded like nightclub-level speakers. As a result, I was unable to sleep for more than half of my stay.
Each time this occurred, I contacted the front desk and requested assistance, but no immediate or effective action was taken. I also requested a room change multiple times, both in person and via message. Although I was repeatedly told that it would be handled, my room was never changed. It appeared that there was a lack of communication between staff, as some mentioned they were unaware of my previous requests.
I made at least 10 to 15 complaints during my stay, but the situation was never properly resolved. It also felt as though the hotel may have changed ownership, as the overall management system and service quality were noticeably different from my previous experiences.
Unfortunately, based on this experience, I would not consider staying at this hotel again."
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