Search Hotels Near Hayden Planetarium, New York

"Very central, easy walk to Central Park, Broadway shows, restaurants etc. Elevator is a issue, we took the stairs a lot. Room was clean but run down. Overall we had a good experience."

"Clean, lots of food options"

"The staff was incredibly helpful and friendly. I loved the coffee shop in the building and all the seating options in the bar/lobby area for a relaxing morning drink."

"Had a good stay after choosing to stay here again. We absolutely love the location at the fact the hotel is so iconic. We only stayed for one night and we were glad it was only one night as we had so much noise coming through for outside the room. It was close to the lift so it was always busy and lots of slamming doors around. There was an awful lot of light coming through the gaps in the door that we tried to block it out the best we could. So not much sleep was had. If we had that room again and I would stay again then I would ask to be moved."

"Staff at desk nasty and rude. Elevators broken and my 80+ year old parents had to use 7 flights of stairs. The staff l, understanding the elevators were not their fault, they were rude and would you discuss a lower floor or future credit. Disappointing customer service."

"Nice location"

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"Good"

"The staff was very friendly. The rooms very clean."