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"This property was in a area that feels safe, with plenty of restaurants and grocery stores in the area. It has a good-size parking lot withNO parking fees. It's clean and all types of staff are friendly and helpful. I used the gym which has plenty of tradmills and bikes. The room was a good size for the price with plenty of drawers, shelf space in the bathroom and charging outlets. Breakfast is plentiful with lots of hot ites and fresh-brewed coffee."

"One of the towels was dirty, tv did not work and no hot water."

"yes "

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"Fresh bagels; nice place."