Find hotels in Highland Lake, NY from 2.039.464 ₫

"The best things about this place is the updated decor and the arcade. The waterpark is much smaller than I expected, there isn’t even a wave pool. It’s well designed for small kids with two designated areas for younger ones; one with slides/ sprinklers and a bigger one with playground style steps, sprinkler and slides. The lazy river is nice especially because of the bay-like entrance. But that’s about all it has. Besides the fact that this place is small, I was disappointed with the service. Our room wasn’t ready until 40mins after check-in time, the sweet shoppe opened almost 20mins late, and the high line cafe had one staff working the front for the morning. The best thing about this place was the arcade which had nice games at 6-12 credits each, play-til-you-win claw machine games that guaranteed a prize for the little ones, and the redemption place had low point quantity prizes. There were so many kids running around unsupervised and making noise in the hallway well past the 9pm quiet time so I feel they are also lacking in security staff. I think this place has so much potential. Idk if they are reducing staff to cut costs but it affects customer satisfaction. "

"Very clean , nice staff ! "

"Yes"

"Room was average. Setting is more like an apartment than a hotel. It was clean and furnishings were updated. There is a physical key to your room door and also for front door late at night. Room includes a free drink and allowance for breakfast at adjacent venues. There is live music on weekend evenings. The best part is the scenery in the back area where there are waterfalls. However, in the winter months, it’s frozen and slippery. It was a stop over for us, so I probably won’t ever be back. "

"The hotel was super clean and the front desk staff were very helpful and professional. "

"Clean room with an amazing view!! Friendly staff and plenty of great food to choose from right on sight."

"All good except fireplace was out of order. "

"There were activities for all ages, especially kids which was a great plus. The resort is a bit secluded and we wish there could have been more options for eating. We placed a room delivery order from one of the on site restaurants which did not arrive for more than 90 minutes. I had to go pick it up and the food was cold by then. They were nice enough to give few add ons for free. The resort was may be 25 % occupied and they could have given us a better room, but they gave us a room which was on the farthest side of the building. We stayed for 3 nights so I thought we deserved a bit better. "

"Loved the room/view , staff was very courteous "