Khách sạn Hoffman Estates

"Clean room, helpful staff, well lit, nice swimming pool, close to shopping/restaurants"

"Clean property had lots of food places around. Sadly the AC unit had issues and was very difficult to sleep. . Management knew apologized and tried to rectify the problem sadly it continued and no solution. If AC was working as intended would have given 5 stars. Bang for buck it was okay. Maybe if I go another time my luck might be better."

"Friendly staff very nice place to stay"

"When booking my two rooms I was looking for a pool to entertain three children to my surprise and having to pay an additional $300 for a deposit on top of the $900 I paid for two days was crazy to find out there was no pool for the money I sent I could have went to somewhere a lot nicer. The rooms also stated they where King suites they were not just regular hotel rooms that they are overcharging for. Very disappointed in this stay"

"Ebreeting"

"Dear Hilton Management, I am writing to share feedback regarding my recent stay, which unfortunately fell far below my expectations of the Hilton brand. Upon arrival around 5:00 PM, the front desk experience was unwelcoming. While check-in was efficient, the employee appeared disengaged, offered no smile or greeting, and only became friendly after I asked if she was having a bad day. Our room (206) had a persistent sewage-like odor from arrival to departure, making the stay uncomfortable. We...

"The hotel itself is nice but some of the customer service rep can be nicer."

"Ok"

"The room was more or less okay, although some things just didn't work, but the entire building feels like it's only halfway finished. Lots of work being done, the common area is filled with boxes of things, and one other resident referred to the elevator as "ghetto" as the floor isn't done and there's a tarp or something hanging over the walls. The staff seemed alright though, probably just trying to manage as best they can, not superb but I've definitely had worse. Just know that this is a...

"Room was clean, staff were nice and helpful. Breakfast had a decent variety."

"Property was clean and room configuration was ideal for my snoring husband and I. Staff was very friendly and helpful. The only reason I didn’t give it 5 stars is that the walls were not very sound proof at all. The tv in the living area next door could be heard all night while sleeping in the pullout in our living room. I also woke up to the Rocky theme coming from the room on the other side. Regardless, I think I would stay there again for the room layout and cleanliness."

"Nice hotel and decent price. The only thing: the room felt stuffy and the air conditioner didn't work the best."

"Clean room. Good breakfast. Updated property."

"The air conditioner in the room sounded like the furnace in the movie Home Alone. The refrigerator squealed. The shower did not drain at all. And flooded the bathroom. That would explain the nasty and moldy mildew smell the room had. We arrived at 2:50 p.m. and we're told check-in was not until 3:00 and we would have to wait 10 minutes or pay $10 to check in early. About time of day there was nobody in the lobby and nobody in the parking lot the building was pretty empty. Thought that was sort...

"⭐⭐⭐⭐⭐ Excellent stay! The hotel was very clean, comfortable, and well-maintained. The staff provided outstanding service and were friendly, welcoming, and helpful throughout our stay. One of the highlights was the breakfast. There was a great variety of food, everything was fresh, and it was delicious. It was the perfect way to start the day. I highly recommend this hotel to anyone looking for a clean place to stay with great customer service and an excellent breakfast. We would definitely...

"TV didnt work in room asked for help at front desk it was a bother to even ask her she never came to look it outside of bathroom the floor was warped and bowed up wood floor planks had big gaps between them"

"We found bed bugs in our bed! They moved us to another room but we still felt uncomfortable staying there and left early. We were told they have a bug exterminator come once a month, but I have my doubts. When it comes to maintenance, I think they are just cheap. The door in the bathroom was replaced, and it was easy to tell it was not done be a professional. They seem understaffed and trying to get by on the cheap. But the bed bugs were the real reason we would never stay there...

"Easy access for transportation and great rooms!"

"Loved the room and the bar and restaurant off the lobby. Did not like the fact that there was no coffee in the lobby."

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