Nhà và căn hộ du lịch tại Horsell

"Was not able to check into the property as there was no one there. I wasn’t given the access codes to the property before arrival and when I tried to contact the company over a few hours no one responded. They eventually did but by that time I had already booked another property and didn’t go back."

"Great location for is, we stayed last year, some of the Pennine equipment is old, both our TV and iron were broken when we arrived, but the staff were very prompt in exchanging both items"

"Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September."

"We booked a family room at W6 Hotel Hammersmith for late June/early July 2026 with our infant and 12-year-old. The W6 Hotel experience was likely the worst we have ever had (and we've stayed in London several times in budget-friendly properties, no complaints). On arrival the basement room was so dirty, smelly and unliveable that we left after only five minutes and moved to a Holiday Inn for the night. Staff promised the advertised nicer family room would be available the next day (the pictures...

"Upon reaching the destination they gave us a code to enter the building and everything then all of sudden they said the room is all full and they cannot accomaodate when we had paid in full. No comminication and no one answered the phone. I had to book last minute in nearby hotel and i am still awaiting for my refund of over £300 . Worst experience ever"