"We arrived to find that the hotel had no power due to a storm that came through earlier in the day. We were told the power went out around 12:30 pm, and we arrived at 5:30 pm. The two staff behind the desk had no idea about restoration time or what a refund would look like. They were not knowledgeable on how to handle customers who didn't want to stay. It didn't appear that either was a manager, so I wondered in a situation like this, "why isn't the manager here?". No AC, no lights, just the plumbing worked (other than no hot water). After 8 hours on the road, I had no capacity to try to find another hotel, so we stayed. My biggest issue was safety. With the elevator not working, we were forced to use the stairwell that did NOT have emergency lights in it. The stairwell was very dark and we had to use the flashlights on our phones. A major code violation, I think. And then I wondered if the fire alarms worked, if they were hard-wired? Did they have battery back up? We woke up in the morning to still NO power, so we got out of there as fast as we could. I know the staff had no control over the power outage, but they acted defeated, barely able to answer any questions or provide any guidance. Both the physical building and the staff were ill-equipped to deal with this situation. I'm not sure how the building passed final inspection and the staff need training or reliable managers who are willing to help. I will think twice before staying there again."
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