Holiday Inn Express St. Louis West - O'Fallon by IHG
2/10 Terrible
"The room had bedbugs. I took pictures of everything. They told me they were going to contact the third-party and refund me my money, but they never did. I spoke with someone who worked there that night. I was only in the room for less than 30 minutes when I got there and I immediately checked out and they offered me a refund. I came from out of town 67 hours away and it was complete fell off of my time."
"Breakfast was average. Our tv remote didnt work. So we got batteries. Still didnt work. Got another remote still didnt work. Had to use our daughter across the halls remote. Their bedding was dirty so had to have that changed right when we got there. Other guests had issues with their room keys not working. Windows were filthy with fingerprints. Floors around the beds were clearly not vaccumed. Screens were tore. Our spout in the tub wasnt screwed into the wall so we did that. No coffee pot in the room. "
"Check-in staff was friendly and helpful. At one point, I was taking a luggage cart back to the lobby when a housekeeping staff intervened and volunteered to take it back for me.
The only glitch was breakfast, where the attendant was apparently not too proactive in making sure everything was stocked. Coffee dispenser was empty and I had to ask the attendant to refill it. Gravy pot was empty. The only scrambled eggs in the pan were the ones stuck to the bottom of the pan. The forks section of the plasticware was empty.
Everything else was great."
"I didn't do the breakfast as I expected it to not be diabetic friendly and I left at 0530. The bathroom could have been cleaner. There were stains on the couch cushions. No ice in the ice machines. Noisy. I could hear the next door neighbors moving around. No microwave in the room. Not really the right price for an average room. Holiday Express is better and cheaper."
Yes, there are holiday rentals close to the most popular sights in Innsbrook, or you can select a more secluded option if you're looking for a relaxing stay.
How many holiday rentals will I find in Innsbrook?
Choose from 29 Expedia holiday rentals in Innsbrook for a memorable holiday.
What’s there to see and do in Innsbrook?
Innsbrook Lake and Lake Lucern are a couple of lovely local spots to get outside and enjoy nature. Aspen Lake and Konstanz Lake are other places to visit while you're in town.
What’s a holiday rental in Innsbrook like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Innsbrook. Holiday rentals provide amenities such as hot tubs, fire pits and patios so your stay will be comfortable. If you're concerned about a clean environment, a holiday rental can offer a sense of safety away from shared hotel lifts and busy lobbies while still allowing you the excitement and enjoyment of travel. You'll also have more space in a holiday rental than in a hotel, which makes a holiday rental a great choice for small groups.
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