Khách sạn Innsbrook

"Everything was fine"

"System was down when I checked in on Friday and had to wait about 30 minutes to check in. Also, WiFi went down on Sunday, so hard to do work."

"Good location decent hotel for the price"

"Parking was sufficient. The staff a"

"The staff were kind and considerate! Rooms were comfy and clean. Will stay again when visiting Richmond. "

"I would definitely stay again . I loved it. "

"Once i let the staff no that my room was not in good condition they changed it right away"

"NA"

"The bathroom was filled with mold. The room smelled like something went bad in it. Everything was dirty. The floor was sticky. The tub and shower had cracks and was filled with dirt and mildew. Upon asking to change rooms because of how disgusting it was we were told that they were full. Even though it was 10:30 pm and the parking lot had maybe 5 other cars in it. We ended up cancelling our second night we were supposed to stay and got another hotel. "

"Everything you need"

"It was so bad I never even made it into the room."

"Pros The facility is new, clean, and close to the airport. The buffet is satisfying and the weekend lady attendant at the buffet is very sweet and helpful and cheerful. Parking is plentiful and there are restaurants, stores and fast food nearby. Cons- the walls are paper-thin. We heard everyone and everything. We could hear one neighbor on a zoom call and literally understood everything he said. We could hear housekeeping in the hallway and another neighbor’s tv show and we could even tell...

"Very poor front desk service"

"As soon as you walk in, you see the brightness and difference in the lobby compared to other hotels. Room was clean, shower was great, staff was friendly, 24 hour coffee or tea, they had white boards hanging outside the elevator that gave ideas for restaurants, things to do. A nice touch was the TV in our room said Welcome Judi. Definitely will be back."

"This was the worst Hampton Inn I have ever stayed in. No room housekeeping. 1 day out of 7. Had to go down to get clean towels because no one ever brought them to me. Breakfast was so-so. Not the normal at other Hampton Inns. I DID NOT GET HILTON POINTS FOR THIS STAY FROM HILTON. I WILL NEVER STAY THERE AGAIN AND I WOULD SUGGEST ANYONE INTERESTED GO TO THE HILTON GARDEN INN NEXT DOOR!"

"Clean, friendly staff, airport shuttle and late check up because I’m a Marriott Member. They didn’t care I booked on Expedia and they even upgraded my room to a suite."

"Our room was okay. However, the shower gel was empty. Couldn’t even get a squirt out of it. Maid service was only every three days, which was fine but on the third day, all they did was empty the trash and put fresh towels in the room. Didn’t make the bed, shower gel wasn’t filled. The “free” breakfast was a joke."

"Staff was great. Access to hotel a bit confusing, through a Sheetz parking lot. Drain in bathroom sink was slow. Elevator broke, but was quickly repaired. Not a bad hotel, but a bit too expensive for the quality, in my opinion."

"Nice room"