Search Shopping Hotels in Jacksonville

"Overall a great hotel At my visit the pool was closed for maintenance. There was an issue with the drain in the tub water draining out very slow causing tub to fill with bath water I stayed on the 4th floor so that shouldn't have been an issue. Also the snack machine on 4th floor was out of order I reported it but when I left it was still down Regard"

"Great Access to Downtown. All Staff were friendly and helpful. Special Shout Out for the staff that prepared our Breakfast. Would stay here again."

"Clean rooms, can turn fan on and stay on. Staff nice."

"great location near the mall and the staff was great!"

"Yes"

"The Wydam hotel is old. Frank Fletcher, the franchisee has updated the lobby and rooms. The best treat was the head omelet maker and the breakfast staff. The hot breakfast was a nice treat. The room had no running water due to repairs taking place. The front desk did not tell us. We discovered it after using the bathroom and having no water to wash my hands. We asked for hand sanitizer and the front desk told us we could use the large bottle on the front desk. Just imagine all the guests touching the door knows and elevator buttons with those dirty hands. We were told the water would be back on in a few hours. The next morning we discovered there was no hot water for our showers. The staff was not prepared to address this second issue, telling us the manager would be in at 9. We would have wanted the staff to let us know because we do not want to stay in a potential germ infested hotel. We were given a 25% discount but the stay should have been comped. The hotel should have found us rooms at a nearby hotel. The staff took no responsibility to ensure the rooms were habitable. It seems like this would be a guest safety violation. I would have rated the hotel terrible except I chose poor because the breakfast team worked so hard to improve our experience at the Wydam."

"It appears that the hotel is getting a facelift, so says the signs. The elevator was out of commission, they put us on the 3rd floor which was ground level from the back."

"Great place to stay. We had dinner and drinks at the bar, great service."

"The property was clean, offered onsite store with drinks to stock in room fridge, and all staff members were friendly."