Search Hotels Near Jaguar Viewpoint Tulum, Tulum

"Beautiful property, food was delicious and staff was amazing. Will definitely go back."

"The restaurant on site is excellent. They close at 6, so mostly breakfast, lunch or early dinner. The beach bungalows are lovely and rustic. Try to get one with air conditioning. Not all have it. You’re right on the soft sand beach with jungle behind the hotel. Walking distance to other wonderful hotels for food/drinks. The staff could not be nicer. "

"Wonderful , clean , super friendly staff"

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing."

"I loved my stay! My room had an amazing view and was so pretty!...every day enjoyed the sunshine...The staff was super nice! Ale was very kind and professional. I would love to come back!"

"Lovely staff and our sea view room had an excellent view! "

"Very good breakfast, great view from the room, very friendly staff, only 2 small comments, no pool and no TV but great beach"