Khách sạn Jelapang

"Such a wonderful property. We loved the view from our room, the aromatherapy in the evening and the quietness of the property. The staff were nice. We had a slight hiccup with a discount but the manager corrected it immediately. That was a really nice gesture. Thank you."

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and...

"ホテルも綺麗で、朝ごはんが美味しかった。"

"Yes very good and convenient for us to eat or shop"

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"First, its location is very close to Penang International Airport and that's the only reason I switched to this hotel because of taking an early morning flight. It's just 15 minutes for Grab. The check-in process was very smooth and highly efficient but not up to the previous standards of Mariott hotels I stayed. The room was generally acceptable but there was no toothbrush provided and the toilet seat was even not installed well for use. The problem was soundproof. Throughout the night,...

"I had a wonderful stay at Macalister Terrace Hotel. The hotel is very comfortable, clean, and has a really nice ambience that made the stay relaxing and enjoyable. A special thanks to Liz, who was incredibly friendly and helpful throughout my stay. Her warm hospitality and excellent service truly made the experience even better. Overall, I highly recommend this hotel to anyone looking for a pleasant and comfortable stay in Penang. I would definitely come back again!"

"Rooms are a bit dated (compared to the pictures shown) but generally okay for a comfortable stay. Housekeeping is done everyday so you get fresh towels and sheets daily. Location-wise is central and convenient, and across from 1st Avenue Mall which is great if you need anything."

"Not a great experience, room was dirty , room safes did not work , terrible sound proofing, very outdated and not a pleasant stay"

"Staff weren’t eager to help Pool QR codes didn’t work No one ever attending the pool bar Food so expensive Tv didn’t work in the room"

"Good place to stay"

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"This hotel is well run and well managed, service was professional and friendly. Forgot passport in the safe and manager of the hotel handled it with speed and diligence to safely deliver the passport to the airpot so I could make the flight. what more needs to be said."

"Clean room, breakfast was good n lots of varieties. "

"Breakfast was very busy, floor Staff a bit chaotic and the place was dirty. The young staff at Sigi’s were just wonderful, friendly, so pleasant and accomodating but the older staff a bit rude-disappointing to see. Security on grounds were lovely as were the guys in Lobby."