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"The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables. "

"Clean & Spacious Room Window Block "

"Staff were so pleasant and welcoming. Room very comfortable and big. Water filter was a nice touch. Definitely would recommend"

"The interior and aesthetics of the hotel were definitely a boutique vibe & I enjoyed my stay the. The bed was comfortable and I enjoyed the provided amenities. Was a short drive from Ipoh Station & within walking distance or short drive from other notable areas with Ipoh. Would definitely recommend to others or stay again :)"

"The staffs are courteous and professional. "

"The air-con wasnt cold even thou it was set at 16 degrees... perspire the whole night.. hope the FM can do something about it in future.. other than that a is great especially the location.."

"Clean and spacious room. Breakfast good but expensive. Overall very good hotel"

"Rooms are clean and decent. There is a small pool on rooftop and free laundry machine and dryers for guests"

"All the staff are courteous and show service excellence. The room I stayed was comfortable, clean and had amenities like a drinking water tap. The safe malfunctioned but the staff came quickly to resolve the issue. A simple upgrade that would be welcomed is to have a few USB points since many devices need charging by USB these days."