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"Room was outdated, but had a nice view & that’s it. Paid over the top for the two nights stay, but was aware this is just Hawaii prices. Then on check in they wanted me to sign that I agree to pay an extra excessive US amount as a once off fee to clean the room on departure, plus parking per night. I refused to sign the cleaning fee & advised the lady that no where on my booking was I advised about an additional fee. Lucky the lady checking us in was nice & due to air con not working waved the fee. BEWARE when booking this hotel of extra charges. Have provided my feedback to Hotels.com, so hopefully they follow up on extra charges not stated in booking. "

"Reached out with a medical issue and that we could not make it anymore / didn’t even get a response from them and they kept our money. Filing a dispute with our credit card company… terrible management "

"The view was great! "

"We got a nice ocean view room #604 on the inside corner of the 12 story Ohana tower, with 2 picture windows of the mountains to the east and view over the pool to the south & ocean to the S & W. It gave us the feel of a sweeping wide angle over hills and ocean - nice! A higher floor would have been even better as the 3 towers just to the south cut a chunk out of the ocean view. The facility is currently renovating the lobby area and we heard they plan to renovate all the rooms too. We found the 850 sf one bedroom, w/ balcony, large adjoining bath, living & kitchen area to be very spacious and a real bargain! With the planned renovations it will probably be more pricey, but should be very nice! The location was great, about 10 min walk to Duke's and easy drive/Uber down to Whalers Village or up to Kapalua area. The pool was large and all the hot tubs were wonderful! The restaurant is small, take out based, except for the breakfast buffet, but the bar was also right there by the pool so very convenient if you don't want to go out! All in all a great value for the entire package! "

"Beautiful location and friendly helpful staff. Nice clean rooms and resort. "

"The staff was great! Easy check in. The grounds are gorgeous, the room was spacious and clean! Our hot water heater wasn’t working one night and we had a staff member up there to fix it within an hour. We loved that it was right by the beach and had captain jacks bar! We can’t wait to come back! "

"I rented a two-bedroom unit. The bedrooms and living room were very clean and well maintained. The kitchen could use a bit more attention in terms of cleanliness. The view was great, and the unit itself was spacious and comfortable."

"Clean, safe, and friendly. Gladly stay again. "

"My husband and I have stayed at Kahana Falls on 3 separate occasions now and I have to say that this was our best. We first stayed in a smaller studio that was decent. Then we stayed in a hotel room which was cramped and had a microwave and small fridge, Murphy table that when someone was seated on both sides, the door to enter/exit the room could not be opened and the only windows looked out to the outside hallway and had an immediate view of the bed. THIS time, we were in a lovely, roomy studio with a wonderful Murphy bed that doubled as a couch, a glass-top table that could seat 4, a full-sized kitchen (which makes staying on the island much more affordable), 2 glass sliding doors that provided access to a nice balcony with table and chairs from which the pool and beautiful tropical landscaping could be taken in. Everyone was wonderful. Prior to arrival, Hannah messaged to welcome us and get information about what our needs might be during our stay in terms of outings and activities (which she helped us book while there). Upon check-in we were greeted by a lovely woman who gave a thorough map tour. The timeshare presenters Tad and Clif were very nice. Sia was absolutely wonderful and trustworthy. She is there to make sure that everything is done as it should be. Ultimately, timeshare purchase wasn't right for us at the time and she had such a calming and understanding presence. The resort is dated but clean and is a true value for one's money. I recommend Kahana Falls. "