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"Staff were very helpful, even before we left, with arranging airport transfers and transfers for our stay in Sapa. Jennie was particularly amazing. Room was large, bathroom a bit tight and the shower leaked a bit. Location was fantastic and the included breakfast was sufficient. Looked after our luggage for us when we went to Sapa for a couple nights which made our life much easier."

"Fabulous hotel with high quality and clean rooms"

"Breakfast was a wonderful selection of authentic cuisine and western options. It was fun having a fresh banh mi for breakfast. The hotel has a beautiful atmosphere and staff were extremely helpful and quick when required. We loved every bit of it."

"The rooms were very pretty. They were clean and all the facilities we needed were there. The location was amazing. Everything was within a few mins walk away so it was super convenient to get around. The highlight however, was the staff. There were two girls at the reception who were absolutely amazing. They were so sweet and hospitable even before and after the trip. They arranged pick up transports, the Halong Bay tour (including private transport) and also direct drop off to the airport after the cruise. Even after checkout they coordinated everything and kept me updated throughout. Anytime I had a question or request (no matter what time of day), they got back to me almost immediately. Honestly, it was by far the best service I’ve ever received in any hotel or place. Even though Vietnamese people in general (especially in the hospitality segment) are extremely nice, the staff at Indochine Premium went even above and beyond. I could go on and on about the service but I’ll stop here saying that they truly set the tone for the whole trip and set the service bar standard extremely high for me. I also just want to express my gratitude here for them and say thank you very much for your kindness and hospitality. "

"Everything was excellent! "

"Outdated room "

"Everything was super clean, very friendly staff"

"I’ve been lucky enough to stay in 1st class hotels all over the world. This was the best"

"Beautiful room, great location."