"Convenient location, across from Nikko station. Some corners of my room were slightly dusty, but overall, the room was clean, spacious and comfortable. The hotel may be a little dated but this didn’t bother me. Facilities are well-maintained. Enjoyed the on-site onsen and complimentary beverages in the morning and evening. There was a slight issue at check-in which the helpful staff worked to resolve."
"The staff and the property were wonderful! Beautiful rooms and environment! The free shuttle from the train station was helpful. Amenities were nice, with coffee & latte machine. Would recommend both Nikko and the hotel!"
"Close to station. Helpful staff. Ability to extend checkout via tv remote. Window opened for fresh air. Helpful hotel during earthquake with posted evacuation procedures and live announcements."
"The hotel was build Meiji era so it has a unique character and a charm to it. However, it does not provide a modern convenience. It sets on the top of steep hill so you need to be prepared for some leg work if you don’t have a form of motor transportation."
"Great location and incredibly helpful staff! The kind man at the front desk (wish I had gotten his name) helped me get my phone charger back when I left it there and hand-delivered it to me. Room was clean and comfortable, and I also enjoyed the breakfast buffet. Wish I had stayed longer!"