6/10 - Được
Joellen
Đi cùng gia đình
17/08/2025
Thích: Nhân viên & dịch vụ
The front desk staff, valets and restaurant staff were great but our room smelled musty when w checked in and when we got back from dinner the floor was wet from the air conditioning. We called the desk from the room phone and nobody answered so I had to call with my cell to the main number and then someone answered. They sent someone to clean up the water and to replace the mini fridge as that wasn’t working either. They offered to move us to a different room, but it was late and the only available room had a king with a pullout and my son didn’t want to sleep on a pull out, can’t say I blame him. We were gone all day the next day and the floor was wet again once we got back. We had to have someone come up and use a wet vac. I didn’t ask to switch to a new room the 2nd night because it was already late and we were leaving at 5 the next morning. We have to go to Knoxville multiple times a year and will find another place to stay.
Joellen
Lưu trú 2 đêm vào Tháng 8, 2025
