Search Hotels in La Reina, Santiago

"Avoid avoid avoid !!! The staff are not to be trusted. Having had 5 emails from the hotel, and having replied 5 times, and despite 6 attempts to phone them on the number they provided, they stranded us at the airport. It turns out they don’t monitor their emails or even answer the number provided. Instead of trying to resolve the matter they tried to make it our fault, and when that didn’t work, they blamed Hotels.com !! Zero attempt to apologise or accept responsibility despite the emails being from them and the phone number being provided by them. The desk staff just stood there and lied and lied. One doesn’t need deceitful hotel staff when travelling, one needs staff one can trust and rely on. So best advice from me - Avoid avoid avoid !!!!"

"We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks. I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service."

"This is by far the best value-for-money hotel I have ever stayed in. The staff is very professional, kind, helpful and knowledgeable. The location is perhaps one of the best in Santiago. It is located in a quiet and safe street, surrounded by restaurants and stores. If you ever stayed at The Chandler Hotel in NYC, the Capital Bellet Hotel exceeds it in value by miles. I will definitely stay here again the next time I am in Santiago."

"Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars."

"Yes shops nearby, rooftop pool and view is amazing "

"Clean room, friendly staff, great location...Pretty much everything "

"Clean room"

"All was good but the wifi in the room was weak. However a good place in lobby to work "

"Clean room and kind and helpful staff!"