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"Our room was very spacious, clean and comfortable, except the shower tiles grout need scrubbing. Not something that a housekeeper would do on a regular basis, but that shower/tub really needs a deep cleaning to remove mildew. We have stayed at this hotel every year for the last 20 years, in the winter to ski and in the summer to hike. Ever since Covid the Shilo has been going down the hill. The continental breakfast is not as good as it used to be and the pool and spa have been under construction since last summer. The hotel seems to be undergoing renovations, but it's going at a snail's pace. The staff is very friendly and helpful, both the front desk and housekeepers. Note: Request an odd number room. Those face the front of the hotel which is very quiet. In the back of the hotel there is now a supermarket which results in noise from cars and delivery trucks until very late at night and early morning. On our last stay, there was also a group of people hanging out there making a racket. I'll probably comeback next winter if they ever finish the renovations. "

"Property is old and not kept up. Our room was dirty, noisy and neither the TV or internet worked. The shower faucet didn’t work properly and the breakfast was terrible. "

"Large room with all that's needed for a condo atmosphere. Good location. "

"Great location "

"Staff was very accommodating and helpful! Location is great! "

"Pluses: 1.) It's one of the few "budget" options in Mammoth that have covered parking. It can be a real plus if it's snowing. 2.) a huge indoor hot tub. 3.)Breakfast is included. Minuses: basically everything else. The rooms are dumpy, climate control is non existent: with old radiators you either sweat to death or freeze. I complain about it every time when I visit mammoth: why is there no "Middle?" Either you're in a dumpy old condo, Dilapidated motels that are by far the worst locations in the chains (I've stayed in Q inns where gunfire is constant that look like the ritz compared to this place), or you're paying 600 plus a night for anything approaching the most mediocre Courtyard, comfort, or Holiday Inn in anytown USA. If it wasn't my favorite (and drivable) mountain I'd go anywhere else but I guess that's why they don't even try to improve anything. "

"Great location, amenities value for the price."

"Love the ski in/ski out and king size beds in 2 rooms were great"

"The hot tub wasn't working, and breakfast was not served. No apology, no credit or any compensation from the hotel. Poor customer service."