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"I recently stayed at the Hilton New York Downtown and unfortunately had a very disappointing experience that I feel compelled to share. One of the most concerning issues during our stay was the lack of hot water. After a long day in cold New York weather, my elderly parents and I returned to our room expecting basic comfort, only to find that there was no hot water available. This forced us to shower in cold water, which was extremely uncomfortable and unacceptable—especially given that my mother has asthma. Situations like this can directly impact health and well-being, and I was quite dissatisfied that such a fundamental amenity was not available when needed. Additionally, we experienced a very alarming and frightening situation late at night. Around 2:00 AM, a group of 4–5 intoxicated men came to our door and attempted to open it. They remained outside our room for approximately 30–40 minutes, creating a highly distressing and unsafe environment for us. As guests, we expect a basic level of security and peace of mind, but this incident made us feel vulnerable and deeply unsettled. Overall, this stay did not meet expectations in terms of both comfort and safety. I hope the hotel takes these concerns seriously and improves their service and security measures to ensure that future guests do not have to go through a similar experience."

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"Good location and helpful staff"

"Good"

"Great location. Michael really helped us get settled early"

"Everything was great. Staff was great. "

"The location is what you’re there for. Overall very clean. Rooms are small but fine for 2 "

"The best location and very nice staff plus affordable prices"

"Loved our stay!! Best location to access subways, made traveling easy, fast, and safe. All the staff were helpful and friendly especially the doorman Peter. The Hyatt grand central made our trip all the way from California memorable. Thank you "