"It was fine. Amenities okay. Small beach on the property. Larger beach further away. Unfortunately conditions during our stay made swimming forbidden. Buffet was okay — actually better than a more expensive resort we stayed at but nothing special."
"We stayed at the ibeostar in Cancun and the difference is night and day. This one in puerto plata is not well kept. The pool was dirty, paint around the hotel chipping away , food was okay. No complaints about the staff, they were all friendly and polite. I just wish the facility was up to the same standards as the other locations. Cancun location there were shows and activities that we were made aware of and invited too. Im not sure if there were any here because I did not see any or hear of. The atmosphere was just different. All in all I would probably not attend this location again. "
"New building attractively designed & decorated with open, airy layout. Our room was large & clean, and all of the staff were extremely helpful. The internet went in & out, but the AC worked well. We also liked that there were scooters & bikes available for rent."
Viva Heavens by Wyndham, A Trademark All Inclusive
10/10 Excellent
"He visitado otras localidades del grupo Wyndham (2 veces ViVA Dominicus La Romana) pero esta me dejo sorprendido, especialmente en los diferentes restaurantes y su variado menú. Una gran variedad de actividades deportivas y buena animación. Algunos aspectos de mejora (Comunicación interna para el tour de bicicleta, actividad del teatro, en mi percepción, le faltó chispa) pero aun así un 4.5 de 5. Servicio muy bueno y personal atento."
"The property is heaven, the view is amazing the serenity, peace and comfort is unique, The people are very friendly, kind and always willing to help and guide you, I highly recommend Villas Esmeralda in puerto plata is a paradise."