"I was extremely disappointed with my stay at this resort. Upon arrival, the room was in unacceptable condition. The bathroom was dirty, the sliding balcony doors had no locks, the safe was broken, and the phone was not working. When I went to guest services, I was initially told that a room change was not possible. Only after insisting was I moved to a more acceptable room.
Unfortunately, the overall cleanliness and upkeep of the resort were lacking. While the pools themselves were beautiful, there were very few pool and beach chairs available, only a handful at each pool, which made it difficult to relax. The same issue existed on the beach, where we were expected to rent chairs, which was frustrating.
The food was average overall. I will say that the buffet staff were wonderful and provided great service. However, the à la carte restaurants were disappointing, both in terms of food quality and service.
Overall, due to the condition of the rooms, lack of amenities, and inconsistent service, I would not recommend this resort."
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