2/10 - Tồi
John, Great Bookham
15/05/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
IF YOU HAVE AN EXPENSIVE MOTORCYCLE DO NOT PARK IN THE APPARENTLY SECURE HOTEL UNDERGROUND GARAGE BECAUSE IT IS NOT SECURE! The garage needs a seven number code to enter or leave the garage. At 0430 it was possible for thieves to steal my motorcycle which had a disc lock on the front wheel and a chain on the rear and exit the garage using the apparently private (residents only) code. Response at desk was poor and uninterested. The CCTV was useless and it was not possible to review any footage due to problems with the system. Consequently the police would not be able to review the footage (if any exists) and collect evidence. The manager’s contribution was to say “we will use the theft of your motorcycle to get senior management at Ibis/Accor to improve/upgrade the CCTV.” The fact that up to four criminals (required to lift the motorcycle) were able to either pass the front desk and enter the garage from the lobby or enter the garage using the confidential code at 0430 and steal the motorcycle is worrying and raises questions about how this could happen in a respectable hotel chain. In the circumstances I feel badly let down by the hotel.
John
Lưu trú 2 đêm vào Tháng 5, 2025