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"Patrick - one of the porters was exceptionally helpful, friendly and willing to help with anything required. "

"Overall I had a good time, the staff were friendly and responded timely when I needed them during my short stay. "

"This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food."

"I had a great time at Pan Pacific and will be coming back again. The staff were excellent, security was great, suite was large and well appointed and being directly attached to the GTC mall made it easy to get to additional reataurants, grocery store, pharmacy and more. I also made good use of the gym and outdoor pool. "

"Room was spacious and had everything we needed. Staff was helpful and accommodating. Restaurant was delicious and available for an early breakfast. Airport shuttle was included which was excellent. Would definitely recommend!"

"The hotel was clean and safe. I found the staff to be friendly and professional. Due to a maintenance issue with the air conditioner the staff changed my room, which was a quick process between the time I reported and when maintenance came to attempt to fix the issue. It was a wonderful stay. I highly recommend."

"Excellent Stay with Outstanding Reception – Minor Breakfast Service Issue I stayed at Baraka Tower Hotel in Eastleigh, Nairobi, Kenya, for four nights, and overall I had a very pleasant experience. The customer service at the reception was absolutely excellent. Zamzam and her team were first class, always welcoming, professional, and willing to go the extra mile to help guests. Their warm attitude truly made me feel at home. The cleanliness, safety and security, and the location of the hotel were all outstanding. I felt comfortable and secure throughout my stay, and the accommodation itself deserves a five-star rating in terms of comfort and standards. However, the only downside was the included breakfast and the service in the breakfast area, which was quite poor. In particular, one staff member (Adlate) lacked a welcoming attitude and customer service skills, which affected the breakfast experience. Despite this, I would still highly recommend Baraka Tower Hotel. The accommodation and reception service are exceptional, and with improvement in the breakfast service, the hotel would be truly outstanding. Happy customer, Abdi "

"Attentive staff"

"Clean rooms, staff very helpful"