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"The room was clean. The guest services staff responded promptly. The front desk, guest services, security, and pool staff were very friendly and professional. More than likely, we will choose to stay at The Tides Hotel again. The only complaints we have is the fee for the extra towels. There should be two sets for the first stay. "

"The place is well-maintained, like new, from the lobby, the on-site restaurants, the guest rooms. The ambience is warm and elegant. The staff are likewise welcoming, respectful unfailingly helpful. Anything you might want in a five star resort. Shangri-la is the only place I will stay"

"The staff at this property make it, they are fab, all so friendly and helpful, the same can't be said for all henann resorts, but this one is fab. Not beach front, but a short walk takes you to henann Regency where you can use the beach front sun loungers. We had a little welcome treat in the room upon arrival and another one when we departed, which was a lovely gesture. The only slight negative about this hotel is lack of sound proofing, the pool music is loud, but does stop around 10pm. Love this place. Food choice at breakfast was varied and clean, no flies etc. "

"Clean room and welcoming staff."

"Very respectful staff and the room is always clean. "

"Great room was very clean "

"Staff and cleanliness of the room and the resort Breakfast was a bit poor some improvement woul give it a rate of 10/5"

"The staff is welcoming, helpful and friendly. Above and beyond the call of duty. I would strongly recommend this place to anyone. "

"Courteous and helpful staff, clean room and good breakfast. "