La Quinta Inn & Suites, Melville, New York

"The hotel had many areas of maintentance going on and not well cleaned. Also the elevator wasn't working. I was on 5th fl. There was no maage on site to help gv explanation it was not working during the night or mring. No recompense either."

"Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers. "