Khách sạn gần Trung tâm thương mại Mineral Springs tại Alton

"Location is great very close to shopping and good restaurants"

"The Staff was excellent"

"Front desk employees were the rudest people I have ever encountered at the hotel both the individuals working at different times the morning guy wanted to fight my husband because he left his shirt in the car and guy told him to put it on and had to go back to the room to get the car key to get his shirt out of the car and the employee chased him down and got in his face threatening him told him he needed to leave the property. The pool was completely out of order but never stated that on the...

"Clean rooms, good stay"

"The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP...

"Very ran down. Pictures missing in the rooms, ac would not stay on, shower was very old/ dirty."

"Needed better pillows and bedding."

"Lobby was under remodeling, No Coffee!! No breakfast. Hot tub totally closed! These are things that should have been noted. Very dissappointed!"

"The staff was welcoming. The place is spotless "

"The front desk staff was helpful and welcoming. My family and I would stay here again."

"Very poorly maintained and dirty, with a broken lift and carpets that looked as if they could walk up the stairs on their own. Breakfast waffle mix for serve yourself waffles and pancakes was edible but eggs and sausage meat were too salty for any of us to eat."

"No wash clothes No hand towels Both beds only had sheets! No blankets or comforters"

"Very clean and the beds were comfortable but the vending services were not very good at all."

"Enjoyed the stay. And the breakfast was very good."

"The staff was extremely polite and welcoming. The property was fairly clean but is really showing wear. Carpets in elevators were badly stained and universal machine in workout room needed maintenance. Location was great as it is very close to highways. In the hotel's defense, it looks like they are in the process of some renovations. I hope they get those finished. I would use this hotel in the future if I were in town."

"This is the worst VRBO our family has ever stayed at. Host changed the duplex a couple of hours before our arrival. The new unit was uncleaned with some linens still wet in the washing machine. It had a room that had no light, old moldy food, cabinets without fronts, windows without coverings, a screen door ripped off, & beds that were very nasty and stained. Garbage wasn’t taken out from the last guest. They only provided 3 towels (that need to be washed) when we reserved for 6. Host absolutely...