"Our stay at the Savoy Le Grand Marrakech was absolutely fantastic. The hotel itself is beautiful, the rooms were spotless, and the housekeeping team did an excellent job every single day. Every member of staff we encountered throughout the hotel was warm, friendly, welcoming, and genuinely made us feel at home. The level of hospitality was outstanding, and it really made our stay special.
Unfortunately, the spa was a completely different experience and the only disappointing part of our stay. I was refused a massage because I have a very small amount of psoriasis. I found this extremely upsetting and unprofessional. After I questioned their decision and explained that it is a mild, non-contagious skin condition, they suddenly changed their minds and said they would carry out the massage after all. By that point, however, I no longer felt comfortable.
To make matters worse, the spa staff were giggling together in French while discussing the situation, which made me feel judged and embarrassed. Whether they were talking about me or not, it was completely inappropriate and left me with no confidence in receiving treatment, so I decided not to go ahead with the massage.
It was a real shame because the spa experience fell far below the exceptional standards of the rest of the hotel. Despite this, I would absolutely return to the Savoy Le Grand Marrakech because every other aspect of our stay was excellent. Next time, however, I’ll be booking my spa treatments elsewhere."
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