"The hotel and facilities were in line with expectations. The food provided for all inclusive was also very good. Lots of choice and plenty of times where food is available, There are virtually no periods where a selection of hot food was not available. Where to get drinks is unnecessarily confusing/changing. During the day its at one bar during the evening the same bar is chargeable drinks only. The staff and service is poor for the rating of hotel. No one comes to you at the poor for drinks. Servers constantly walk past you during meal times, you either need to tip to get some attention or constantly flag someone down. Needs improvement. I booked a family pool side room, assuming this would be on the ground floor with pool access. However this is not the case, I was given a first floor room with a tiny view of the pool, I raised this with the reception staff and he just said that it was a pool side room and that there were no family rooms on the ground floor. This was a clear lie as I saw families (with young children) going in and out of ground floor rooms."
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