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"I was greeted by Josh who was not as friendly as I would have liked. He came across a little abrupt. Josh looked like he didn't want to be there and it was an effort on his part, not I feel a good representation.l of Hand-picked Hotels standard.Peter on the other hand who kindly took my luggage showed me around gave me various useful pieces of information was excellent.I checked into my room 212 which overall adequate.Fair sized room.Bottled water, good.Separate bath & shower jets didn't work,flew out, little water. Room smelt odd, windows were open but it didn't smell pleasant at all.No coffee pod machine especially for a higher end priced room. Cows milk, non-dairy options? Sink & shower screen had black build and limescale, see photos, requires cleaning, unhygienic & under bath tap, dirty toilet brush holder base.Jo in the Spa was excellent, very well presented very welcoming, very friendly & helpful, professional & a credit.Rebecca front of house, excellent, very smartly dressed, professional, extremely polite & courteous. Great service, another gem.Hannah at breakfast was lovely, super coffee, very polite, friendly, efficient & professional.Very well presented & friendly.Luis on the bar, lovely guy, a very gifted barman, extremely polite & attentive, a credit.Helen & Collettee @ breakfast, very loudly spoken, very noisy clearing tables. Unenjoyable while trying to relax first thing in the morning.Uniforms looked unkempt & ill fitted. Room service v good"

"Parking very easy till we booked in and were asked to pay £14, this was not mentioned on the hotel advert with Expedia nor on the email confirming the booking. After some debate with reception the guy borrowed our phone to show us where it was, not under this hotel but scrolled down another half dozen pages and showed us it the parking charges in the general terms and conditions, while scrolling saw the booking charge had dropped by £20, so suggested they took the parking charge out of this, manager finally got involved as we were not happy."

"Loved breakfast. Wide choice. Very much enjoyed. "

"Clean room walking distance to airport and train station."

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"It was ok but the beds need updating they are old and not comfortable "

"The food in the bar and restaurant is repetitive with no changes at all since our last trips "

"Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work."

"Yes"