Consider a stay at Serhs Natal Grand Hotel & Resort and take advantage of a free breakfast buffet, a poolside bar and a terrace. This resort is a great place to bask in the sun with a beachfront location, free beach cabanas and sunloungers. Indulge in a body scrub, a body wrap and a manicure/pedicure at Kensho Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Fitness classes are offered at the health club; other things to do include volleyball. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
Located on the beach, Serhs Natal Grand Hotel & Resort is in Via Costeira, a neighbourhood in Natal. Mae Luiza Lighthouse and Sun Clock are local landmarks, and travellers looking to shop may want to visit Craft Fair of Ponta Negra and Praia Shopping. Travelling with kids? Consider O Maior Cajueiro, or check out an event or a game at Frasqueirao Stadium. Visit our Natal travel guide
Luxury family-friendly resort located in Via Costeira
Take advantage of a free breakfast buffet, a poolside bar and a terrace at Serhs Natal Grand Hotel & Resort. With a beachfront location, free beach cabanas and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a body scrub, a body wrap and a manicure/pedicure at Kensho Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Fitness classes are offered at the health club; other things to do include volleyball. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks such as:
3 outdoor pools and an indoor pool, along with a waterslide, free cabanas and sunloungers
Free self-parking
A banquet hall, meeting rooms and a front desk safe
A lift, a 24-hour front desk and massage treatment rooms
Guest reviews speak highly of the helpful staff
Room features
All 395 individually decorated rooms have thoughtful touches such as 24-hour room service and air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
Bathrooms with designer toiletries and hairdryers
50-inch Smart TVs with digital channels
Wardrobes/cupboards, daily housekeeping and desks
All-inclusive details
All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Wheelchair-accessible parking and van parking available
Food and drink
Free buffet breakfast available daily 7:00 AM to 10:00 AM
3 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
Snack bar/deli
Restaurants on site
Jangada
Marenostrum
Potiguar
Renato Romagnoni
Tapiro Grill
Things to do
3 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Playground
Sauna
Shopping
Steam room
Volleyball
Waterslide
Family friendly
3 outdoor pools
Arcade/game room
Children's pool
Free children's club
Indoor pool
Laundry facilities
Living room
Playground
Snack bar/deli
Soundproofed rooms
Waterslide
Conveniences
24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Business services
Business centre
Computer station
Meeting rooms
Outdoors
Beach loungers
Beach towels
Free beach cabanas
Free pool cabanas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.
We should mention
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa
Frequently asked questions
Does Serhs Natal Grand Hotel & Resort have a pool?
Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.
How much does it cost to stay at Serhs Natal Grand Hotel & Resort?
As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at Serhs Natal Grand Hotel & Resort on 9 Oct 2026 start from 3.736.616 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Serhs Natal Grand Hotel & Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Serhs Natal Grand Hotel & Resort?
Self-parking is free at this property.
What time is check-in at Serhs Natal Grand Hotel & Resort?
Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Serhs Natal Grand Hotel & Resort?
Checkout is at noon.
Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?
Some rate plans available at this resort are all-inclusive.
Where is Serhs Natal Grand Hotel & Resort located?
Nestled on the beach, this Via Costeira resort is within a 15-minute walk of Dunes Park and Natal Convention Center. Craft Fair of Ponta Negra and Praia Shopping are also within 1 mile (2 km).
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Reviews
Serhs Natal Grand Hotel & Resort Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.
* Too busy front desk for check in or check out depending on the day , if the hotel is hosting any events . This hotel hosts events be warned.
* Room premium suite is very clean and comfortable
* Inclusive breakfast: there is one for the general guests and another VIP ( which was included on my reservation) . The food most of the time tasted that it was served from the day before therefore it didn’t taste fresh . There was only one day that the food tasted fresh . It was disappointing. I assume that the hotel is very big and make a lot of food to support the demand and this way the food would not taste great as they keeping serving the same food until it finishes . ( this is in regards to the VIP breakfast)
* We had most of our dinners in restaurants around town recommended by locals and chat Gpt . NAU and Camarões were great choices .
* Lounging by the pool is a big struggle if you’d like peace and quiet . The music is very laud. However this is a personal preference. I chose to lounge at the beach to stay away from the noise. Lots of people happy and dancing also to a live small band ( by the main pool)which can be nice for people wanting this type of fun. I have nothing against it.
* Gym facilities are ok .
* It was a nice stay . Probably the best catered around the Natal city .
Excellent stay on Júnior Suite sea front.
Room perfect.
Amenities top.
Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though.
Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Thanks to Cicero, we had a great stay at this hotel.
He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing.
...
Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified review
6/10 Okay
Florence
1 Dec 2025
The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified review
8/10 Good
Julio Cesar Gomes
7 Aug 2026
Liked: Cleanliness, staff & service, amenities
A infraestrutura para crianças é muito boa. Viajamos com bebê de 9 meses. A equipe é muito prestativa. Destaques: Cícero, que está sempre presente nos restaurantes, super simpático e atencioso e o chef do restaurante (acho que Erivaldo), excelentes.
Problemas: acessibilidade para carrinhos de bebê é ruim, com muitos desníveis.
Mas o pior é que eles vendem (pelo menos no Expedia) como all inclusive, mas muitos itens são cobrados à parte. Exemplo: no restaurante japonês, estão incluídos alguns sushis, mas sashimis são cobrados à parte. Nos outros restaurantes (menos o de buffet), metade dos itens está fora do all inclusive. Deveria ser mais explícito sobre isso já reserva.
O hotel não é 5 estrelas. A qualidade de toalhas, roupa de cama e itens de banho é somente razoável. É um 4 estrelas baixo.
De qualquer forma, valeu a visita.
Petit déjeuner excellent et personnel sympathique, très serviable. Juste un petit problème avec la climatisation dont la régulation ne semblait pas très bien fonctionner mais ça a pu aller. Piscine chauffée très appréciable. Le système de clé par bracelet pour la chambre est très pratique.
Prepare-se para pagar R$44 por CADA foto DIGITAL tirada pelos fotógrafos do local. Um valor absolutamente absurdo já que não há opção de comprar o pacote de fotos completo por um valor mais aceitável. Se tirar mais de 50 fotos, acaba saindo mais caro que uma diária na suíte mais cara do hotel. Nota zero. É o serviço de fotos mais caro do mundo.
O sehrs inclusive realmente é muito bom. Quem pega suíte ainda ganha um café da manhã vip que é muito mais gostoso por ser reservado e em outro local.
Minhs criticas além da questão da foto é que a comida pedida na beira da piscina demora muito pra chegar e toda comida, em qualquer um dos restaurantes ou bares, chegará de morna pra fria, mesmo as que estão disponíveis no buffet com aquecimento.
Outro ponto foi ter que implorar todos os dias pelo reabastecimento do frigobar com água porque simplesmente não era feito junto do serviço de limpeza diário.