"Property under major renovation and not once was it mentioned on line or anywhere else. Literally walked through power tools, tarps, construction workers to get to the elevator. Our room appeared to have been renovated already but smelled like bug spray. The refrigerator was warm. The coffee maker didn't have an accessible outlet to plug it in and the people who were sent to assist in resolving any of this did not speak English and were trying to translate on an app. We could still not...

"Honestly much nicer than anticipated. You cannot Uber from this location FYI."

"Very clean and well maintained."

"Rooms were clean. Staff was very pleasant to work with and the breakfast was delicious. Well maintain property right on the Beach couldn't ask for more."

"Garage parking is convenient. However our room TV did not work and is situated in an awkward format. There was wig hair found all over the room. And the temperature of the room was not consistent. We were gone most of the day and when we returned the room would be in the mid 70s when coming off a hot baseball tournament you would hope you can come back to a room that you set the temp to 70 on."

"Very good"

"This is a spectacular little boutique hotel in downtown Norfolk. The location is great for walking to the theater and the water district. There’s dining everywhere. The biggest bonus is the glass art museum that’s included with your stay."

"They cancelled my reservation and didn’t even tell me. I traveled across the country to find out at 11pm my room was cancelled. Absolutely ridiculous!!"

"The property seemed “rundown” for being a Hyatt."

"Limited breakfast options and the rooms were not cleaned well. The beach access was nice."

"!"

"It truly doesn't look like much on the outside, but all the salt off the ocean is the reason for that. But the inside of the rooms are pretty nice. Very clean. Have a fridge and microwave. No coffee pot tho, so that was a bummer. But the view of the ocean is beautiful. You're literally just steps away from it. Very nice and helpful owners and staff."

"The property was horrible. The bed had a whole in the side of the mattress. The platform bed was almost on the floor I wished I could attach pictures. Initially I was going to cancel the room. Then the sent me a email thanking me and stated they had renovations. THAT WAS A LIE! STAY AWAY!!"

"The staff were polite and helpful. However, the hotel did not have an accessible room with a waterside view. I booked two rooms, we had to call down to reception to have the rooms cleaned two days in a row. The entire hotel needed to be overhauled and renovated, it appeared very run down. I have family who resides in the area and I would not stay there again."

"The building and the staff were great! Such a cute property and a really nice room. Only downside was that it was pretty loud due to traffic noise outside (and an early morning party in the parking lot next door). But the staff and amenities were really top notch, and breakfast was very tasty both days!"

"This place by far is the best hotel that I’ve ever stayed in. The staff (each and everyone) made our stay that much better, from toilet paper to directions to just talking they made my family feel welcome. The hotels amenities were outstanding. The breakfast and social hours were awesome meeting new friends and just having pleasant conversations with people we didn’t even know. Thank you for that opportunity. The food (which changed daily) were plentiful and delicious. We took advantage of every...

"Room was dirty , breakfast selection was terrible, and the customer service was bad ."

"Definitely would recommend this Embassy location to friends"

"Amazing!"

"Stay at your own risk. We had cockroaches in our room. We found and killed at least 5 of them within 30 minutes of returning to the room after being out all day. There were no other rooms for us to move into, so we checked out. It was already 7 pm on a Saturday night. We got lucky and found a room at a different hotel down the street. When I asked for a refund since we weren’t staying the night, I was told I would have had to check out that morning. I didn’t know about the bugs that morning and...