Khách sạn New Caney

"Served it's purpose to stay one night. There needs to be more communication among the staff. Staff was ver nice and immediately fixed the problem with my stay. Unfortunately the hotel has a very unpleasant smell."

"The staff is always attentive and helpful. Rooms are clean as well as entire facility"

"Honestly wouldn’t recommend but if you’re on a budget, it’s okay. To start, we walked into our room with the whole floor wet and a huge puddle. There were grimy and rusty marks all over the walls. Holes along sides of outlets and fixtures. Pieces of paint/wallpaper ripped or damaged. Had to plug in all appliances, phone, alarm clock, fridge, and microwave. The microwave looked like it had blown up prior to our arrival. Tried to turn it on and it smelled like burnt popcorn. Provided coffee...

"10 pm, I finally arrived to check in. Walked into the hotel and there was dried spilled coffee on the floor. Get into elevator and there is water on the floor assuming from the pool. Hallways smelled weird. Got into room and it seemed clean until I go into the bathroom and there was a brownish substance on the light switch. Immediately NO"

"Very clean, manager was very helpful with any questions..we extended our visit for another week. Close to Walmart and dollar tree. We had a kitchen net which is great, but bring all your own pops,pan. We would come back."

"The hotel was nice itself. However, our room did have mold in the shower and we had roaches."

"I like the beds but the bathroom didn't have soap, shampoo and conditioner. The tub is too old with different colors"

"The room was clean and staff was friendly. Breakfast was good. Parking was challenging. The lot was always full"

"The rooms are dated but the staff is amazing. Great for an overnight stay if you have a layover! Shuttle service was prompt!"

"I was very disappointed upon arriving due to the fact that I was unaware that this hotel butted up to another motel behind it that was full of very sketchy behaviors. After checking in, I hurry to my set destination due to time conflict so I didn’t have the opportunity to look over my room very well. I placed my items in the closet that was in the room when I checked in after entering the room, I opened the door once to get my items out, closed it and later on during the night, I opened it...

"We called informing them of a late check in. This was their first opportunity to inform us that the elevator was broken. We arrived at the hotel around midnight. The night clerk was sitting down reclined in an office chair with his legs propped up, head phones on, and playing on a laptop. I said hello, sorry to interrupt. He said "It's okay" as if I did interrupt him. Being a former district manager, my coaching and development would have told him to say, "No, please don't apologize. I'm here to...

"We always enjoy our stay at the Marriott. The access to the tram that goes to the airport makes traveling a lot easier."

"Bueno"

"The rooms were dark and the floor were not clean."

"Unfortunately, I fell in the elevator because the floor was wet; I reported it, but no one took any action. My knee swelled up and is still bruised. I asked for a room on the first floor, but I was told there was no availability."

"Great price, everything was clean, plenty of amenities in room and the area was quiet."

"It was clean. That is most important to me. It was nice to have coffee and snack options in morning."

"Staff was rude"

"good services"