2/10 - Tồi
Nalie
30/08/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room and building itself was nice. What I didn’t like was how the charges weren’t very known, for example my receipt said $100 was to be paid on the property because it was an $100 resort fee. I ended up paying $300 and about another $57 per person fee as well which I didn’t see stated. Along with that the breakfast was not worth it because both people were not able to use the breakfast voucher since it only account for $25. Another thing was despite the money I paid I still was not given any cleaning service. Normally in previous hotels that I’ve stayed in, there are cleaners who come in daily to restock on anything and make the bed or give new towels. I’m not expecting treatment and to be spoiled with anything extra. I was just assuming that would be given because at cheaper hotels I would be given that service. Along with that I had a picture frame left in the room after checkout. I completely understand that I’m at fault for leaving that, but I called to let the receptionist know exactly where it is. I got word that a note was put down and I would be contacted by the house keeping manager later on in the day. I was infact not contacted by anyone and just sent my final bill. I think this hotel just needs to be more upfront about what charges are going to be made beforehand.
Nalie
Lưu trú 2 đêm vào Tháng 8, 2025