Khách sạn North Collins

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"This place was beautiful. The room was gorgeous and the food downstairs and the restaurant was delicious."

"I asked for a quiet room and the gentleman at the front desk searched diligently to find one. I practically had a wing to myself. Thank you. The pool is small but fits the bill for young kids to play in. The exercise room has what you need: an elliptical, a treadmill, and dumbbells. I only wish that the TV was in a place where I could watch it while doing my cardio. Breakfast was less than impressive; the yogurt machine was either broken or empty, and I couldn't find someone to help. They did...

"Breakfast was ok, coffee was good!"

"Clean and comfortable. Very nice breakfast."

"Everything was great! I wish the price was a little better kind of expensive for one night. "

"Food was pricey but good, jacuzzi tub broke, room was clean and staff very friendly!"

"Clean room, good location, very friendly staff!"

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Hideaway Bay is truly amazing! So peaceful and relaxing. A perfect weekend getaway! We stayed durning Mother’s Day weekend so it was much slower then I assume it would be in the summer. The staff was incredibly attentive- always make sure we had what we needed. If you pass them outside, they are always checking in with you, which i really appreciated it. The grounds were beautifully maintained. The homes were clean and stocked with what you need. Beds were relaxing. Sleeping upstairs is...

"Was spending an overnight for my son’s soccer game in town but appreciated the price and location. Breakfast was a bit below average but still good. Staff was helpful and friendly and the room with two queens were great. No weird noises from the AC and the beds were comfy."

"Honestly, one of the most charming places I have stayed! Super helpful, friendly staff and such a cozy atmosphere. I did some work on my laptop in the lobby area listening to jazz and having tea in one of their rocking chairs. Absolutely full of history and art in the middle of a little Hallmark movie town. Extremely walkable, well maintained, charming inn."

"Yes"

"Comfortable bed. Friendly and helpful staff. Good breakfast."

"Decent breakfast, room was nice, able to hear other guests through the walls"

"Stayed here 1 night when taking a South to North roadtrip. It’s a nice clean hotel that checks all the basics when traveling; close to the interstate, clean, free parking, free breakfast. Nice and quiet. No issues. Would stay here again"

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."

"I asked for towels and to empty the garbage TWICE! The note in the room said I had to make the request to housekeeping. The first time I asked for towels, NO RESPONSE. The second time they came through."

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"Nice room, comfortable bed, tasty breakfast."